Shipping Information

1. Does EsensBuy ship to my country?

We are proud to offer international shipping services that currently operates in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. 

We are sorry that the following countries are currently unable to provide logistics:

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Armenia, Aruba, Ascension Island, Bahamas, Barbados, Belarus, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Fiji, French Guiana, French Polynesia, French Southern Territories, Gambia, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guyana, Haiti, Honduras, Iraq, Isle of Man, Jamaica, Jersey, Kosovo, Kyrgyzstan, Lesotho, Liberia, Libya, Liechtenstein, Malawi, Maldives, Mali, Martinique, Mayotte, Monaco, Mongolia, Montenegro, Namibia, Nepal, Nicaragua, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Qatar, Réunion, Samoa, San Marino, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, Sudan, Suriname, Tajikistan, Togo, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe

2. How much does shipping cost?

You can enjoy free shipping on orders over US$69.99. Otherwise, it costs US$8. 

If you need express shipping (DHL), you could choose it at checkout, which costs US$35.98.

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 2-5 business days

Premium Shipping Time: 7-20 business days

Express Shipping (DHL) Time:  6-8 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

PS. If the order is placed outside our office hours (9 am to 6 pm UTC+8), it will be transferred to the next day for processing, so the processing time will be delayed by half a day.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en.

Please allow 1-2 business days for tracking information to be available.


5. Can I change my address?

A: We can help you change the address if your order has not been shipped out. But we are so sorry to tell you that there will be no use when the order is already on the way to the destination. In this case, you may have to contact the local logistics company and find a solution.

We will do us every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.

6. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.esensbuy.com. We’ll either resent a new one to you or give you a full refund.

7.Customs Clearance & Import Duty

Esensbuy does not add any taxes, VAT, or other hidden charges. The order total you see on the checkout page (i.e. goods subtotal + shipping cost) is what you pay to us. However, for international shipment, the recipient is responsible for all the customs charges by his/her country. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability.

All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered.

Esensbuy shall not be responsible for any shipping or customs delay since this is outside our control.

8.Customs Detention

But if for any reason, the sale of goods detained by customs, we promise to:

  • If your goods are being destroyed by the customs, both you(buyer) and I(seller) bear half the loss.
  • If the goods are returned to us from the customs due to some factors, we will confirm with you how to deal with the problem. We can rearrange shipping for you or make the refund to your Paypal account.

9.Remarks

Please note that sometimes shipping to remote destinations requires more time and extra fees due to international logistic policies. This additional delivery fee is required by logistic companies and must be borne by the receiver.

We are not responsible for nondelivery caused by that client don’t provide enough information when making an order.

10.Contact us
If you have any questions about shipping and delivery, please contact us:contact@mail.esensbuy.com